SYNLAB Ghana has rejected media reports suggesting it issued an inaccurate HIV test result that allegedly cost a female client her job and reputation.
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The controversy stems from a GHC10 million lawsuit filed by the client, who claims she tested positive for HIV at SYNLAB, only to later confirm she was not infected. The result allegedly led to job loss and social stigma.
In a statement released on Tuesday, July 1, the diagnostics firm confirmed that the case is in court but described the media narrative as “inaccurate, misleading, and prejudicial.”
“While we respect the individual’s right to seek legal redress, we strongly reject the narrative being propagated in the media,” the statement said.
The company emphasized its compliance with both local and international standards. It noted that its laboratory is certified by Ghana’s Health Facilities Regulatory Agency (HeFRA) and holds ISO 15189:2022 accreditation from DAkkS in Germany.
SYNLAB also stated that it has filed a defense in court, denying all allegations, and reaffirmed the reliability of its procedures.
“Our lab operates under strict internal and external quality controls to ensure accuracy, confidentiality, and integrity in all diagnostic services, including HIV testing,” it added.
The company cautioned media outlets against spreading unverified claims, warning that misinformation could undermine public trust and interfere with ongoing legal proceedings.
Despite the lawsuit, SYNLAB assured clients and stakeholders that the case does not compromise the quality of its services.
“SYNLAB Ghana remains a trusted provider of diagnostic excellence,” it concluded.
